Returns & Exchanges
At IQUNIX, we want you to be completely satisfied with your premium mechanical keyboard experience. If you are not happy with your purchase, you may initiate a return or exchange within 30 days of delivery provided the items are in original, unused condition.
Initiate Your Request
Contact our support team at support@iqunix.store with your order number and the reason for your return to obtain a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack your items in the original IQUNIX packaging, ensuring all accessories, cables, and keycap pullers are included to avoid restocking fees.
Ship the Item
Affix the provided shipping label or use a trackable shipping service to send your package back to our designated warehouse facility.
Inspection and Refund
Once our technicians verify the product's condition, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing